Return Policy

At wesuperpace, we aim to deliver a worry‑free shopping experience. Should your purchase not meet your expectations, our support team is ready to assist you.

1. Return Qualifications

Returns requests can be submitted within 30 calendar days upon item delivery, subject to the requirements below:

• Goods stay unworn and unwashed, kept in original condition together with original packaging.
• All product tags are still fastened and undamaged.
• Valid purchase evidence including your order number or purchase receipt must be supplied.

Please note: Final‑sale goods, intimate wear, as well as custom‑made products cannot be returned, except in cases of product quality defects.

2. Starting Your Return Process

• Reach out to our customer support mailbox customer@wesuperpace.com, and include your order number alongside your return reason.
• Await official return guidance sent from our support staff.
• Send back the merchandise via a shipping option with tracking capability.

3. Return Shipping Fees

Buyers cover return delivery fees, except for orders arriving with damage or manufacturing flaws.

We strongly suggest choosing a shippable service with tracking. We take no liability for parcels that get lost in return transit.

4. Refund Arrangements

Once we receive and examine your returned goods, you will get an email notification from us.

Upon successful return validation, funds will be credited back to your original payment channel within 5‑10 business days. Initial delivery charges will not be reimbursed.

5. Damaged, Defective or Wrong Items

If your delivered goods are broken, flawed, or do not match what you ordered:

• Send an email to customer@wesuperpace.com within 7 days after package receipt.
• Attach clear photos showing the problem and state your order number.

6. Delayed or Unreceived Refunds

If your refund has not shown up:

• Double‑check your bank or credit card transaction records.
• Get in touch with your payment provider; refunds may require extra processing time to reflect on your account.

After completing the above checks and you still cannot locate your refund, please write to customer@wesuperpace.com for further support.

7. Order Cancellation

Get in touch with our customer service team if you wish to cancel your placed order.

Got questions about returns or refunds? Feel free to reach our support team: 📧 Email: customer@wesuperpace.com